Owned by Singtel, Optus Customer service is Asia’s leading communication group. With over 130 years of experience, the company has been serving over ten million customers every day. Optus provides a wide range of communication services which includes telephony, mobile, internet and satellite. The company aims at creating more connected Australia by providing outstanding customer experiences.
Services provided by Optus:
Optus offers world-class telecommunication services to all businesses and individuals residing in Australia. Their range of services includes mobile, telephony, business network services, Wi-Fi calling services, Voice over Wi-Fi and television services, and Internet and satellite services. Some other services provided by Optus include cloud, data centre, voice and collaboration, broadband, security and many more.
Mobile: The Optus contact mobile network works on 4G Plus and is available in all capital cities of Australia as well as in 700 regional towns.
Satellite Network: They have their own satellite network which includes 10 satellites with five in orbit. Moreover, all stations are tracked by using a ground network of international as well as domestic earth stations.
Broadband: Their broadband network provides internet access to over one million Australians. Their home broadband is connected through NBN, Cables, ADSL or Home wireless Broadband. Further, if you are on the go, their 4G Plus will help you access the internet.
Regional Hub: Get connected to the world with the Optus regional network that lets you access news, community, stories and events. To provide you fastest network, they are investing in building regional coverage.
Network status: They keep you updated with the Network status, which will update you about the things that are going near you. It will tell you all the new network updates and maintenance of previous networks.
Mobile Black Spot Program: Optus in partnership with the Federal Government aims in bringing high-speed internet and mobile coverage to the region and remote areas of Australia.
Optus Network:
To offer improved network across the country, the Optus has signed 5 years agreement. The contract is signed in Sydney and Australia, after which Nokia will manage and maintain the key components of the company’s network, operations, maintenance and operations. Further, the Nokia and Optus will also develop a NOC (Network Operations Centre). Nokia will:
· Manage the Optus network infrastructure
· Maintain the Optus’ mobile network
· Enhance the customer service
· Provide network operation and other software services
· The company will deploy robotics, artificial intelligence and extreme automation
Optus Phone Number and Contacts:
Connecting people is what the Optus customer service is committed to doing the reason they offer many platforms to help people connect with them. You can contact through online or by a call. Their medium of receiving payments, queries, billing and other inquiries are endless. Call at the Optus customer care hotline or Optus phone number, i.e. 1300 760 016. Moreover, if you have a problem with NBN connection, you can call at 1300 300 427. Their social networks like Twitter, LinkedIn, YouTube and Google+ are also available for people to contact them.
